Shipping Policy
We have a quality control team who tests your ordered products to make sure they are functioning correctly before they are packed and sent to you. In addition to the normal quality assurance checks, all the goods have passed while in the factory line.
Viigoousa.com's Standard Return Policies are only applicable to the
products purchased by you directly from Viigoousa.com. All returns require a
Return Merchandise Authorization (RMA) number. The policy of Compensation First is available for all the problems.
Sweet reminder: Any lingerie items, disposable and clearance items that
have been used do not qualify for a return or exchange (Excluding the
quality-related issues).
Defective Item
* Within 90 days since original item’s first shipment date
If your products purchased from Viigoousa.com turn out to be defective (physical damages and damages caused by incorrect usage excluded) within 90 days since original item’s first shipment date, you may return them for replacement or full refund. Customers in U.S. may request a Return Label from Customer Service Center. The other customers may get a return shipping fee reimbursement.
Return shipping fee reimbursement is 30% of the item's price which
should be less than $40.The maximum return shipping fee reimbursement
is $40.
If a reship is requested, Viigoousa will assume the reshipping fee.
Remember to choose an inexpensive shipping method with an available
tracking number to return the product if possible. If the shipping
method with available tracking number is expensive, you may ship it back
to Viigoousa without the tracking number. Please make
sure to keep all the shipping receipts before your problem is resolved.
* After 90 days and within 180 days since original item’s first shipment date
If the products turn out to be defective (physical damages and damages
caused by incorrect usage excluded) after 90 days and within 180 days
since original item’s first shipment date, Customers may mail the
products back to us, and the defective item will only be replaced.
Customers in U.S. may request a Return Label from Customer Service
Center. The other customers may get a return shipping fee reimbursement.
Return shipping fee reimbursement is 30% of the item's price which should be less than $40.The maximum return shipping fee reimbursement is $40.
Remember to choose an inexpensive shipping method with an available tracking number to return the product if possible. If the shipping method with available tracking number is expensive, you may ship it back to Viigoousa without the tracking number. Please make sure to keep all the shipping receipts before your problem is resolved.
Viigoo will assume the reshipping fee.
* After 180 days since original item’s first shipment date
If the item becomes defective after 180 days since original item’s first shipment date, customers will still be allowed to send the unit back to us. We will help forward the item to the manufacturer for repair. Customers should cover the shipping cost both two ways and any cost incurred during the process of repair. If the item is un-repairable after being checked by manufacturer, Viigoo will send it back to customer.
Customers do not cover any handling fee, only the shipping fee and the
cost of repair (some accessories should be replaced during repair). According to the long term friendly relationship with manufacturer, we
will request for a lower maintenance fee for our customers.
Unauthorized Return
Items returned by post office (address changed, wrong address, no
one at home or other reasons) without authorization of Viigoo can only
be refunded 80% of the total order. If you still need the items, you may
place a new order. If the items were shipped by Express, 100% of the
item’s price will be refunded.
Customers should contact Viigoo Customer service within 90 days of shipment date when the issue arises.
Missing Item (Items missing completely or partially from an order)
Viigoo will ship the missing item to the customer once we check it.
If the item is just out of stock, a full refund of the item’s price will be issued.
Customers should contact Viigoo Customer service within 90 days of shipment date when the issue arises.
Sweet reminder : remember to keep the package if “missing item” issue
happens, because Viigoo may need it to solve your problem. Any
confirmation that cannot be fulfilled successfully due to customers’
responsibility, Viigoo will refuse to solve this kind of problem.
Shipped but not Delivered
If the status of shipment is not updated and you still do not get the
item after 45 days from the shipment (20 days for the packages shipped
from US warehouse to U.S. or Canada) since the shipment date (Except
Russia), Viigoo will reship the item to you.
In the force-majeure circumstances, Viigoo will take special actions to deal with this problem. These circumstances include: flood, fire, earthquake and other natural
phenomena, strike, acts or actions of governmental bodies.
DOA (Dead on Arrival or Damaged on Arrival) Products
You may return the item damaged on arrival (physical damage or scratch)
or item dead on arrival within 7 days after delivery or 60 days after
shipment if the delivery date is not traceable. Make sure that when the
reshipment occurs, the after-sale’s time will be counted from the
original item’s first shipment date.
In this case, please kindly provide us with proof as below:
- The photos of original package with front and back sides
- The photos or video of the damaged item(s)
DOA products should meet the following standard:
* The accessories, including the retail box, manuals, cables, and all
other items originally included in the package are intact.
* The problem of product is not caused by incorrect usage.
Customers in U.S. may request for a Return Label from Customer Service
Center. The other customers may get return shipping fee reimbursement.
Return shipping fee reimbursement is 30% of the item's price which
should be less than $40.The maximum of return shipping fee reimbursement
is $40.
Viigoo will assume the reshipping fee.
Wrong Items Received
If you receive wrong item different from the item you ordered, you may
send it back to Viigoo. If you do not want to keep the wrong item,
customers in U.S. may request for a Return Label from Customer Service
Center. The other customers may get return shipping fee reimbursement.
Return shipping fee reimbursement is 30% of the item's price which
should be less than $40.The maximum of return shipping fee reimbursement
is $40.
If you like the wrong item, you may keep it and Viigoo will give you 30%
discounts of its listed price. Viigoo will ship your original item in
your order once we get your payment.
Unsatisfied Item
If you are not satisfied with the product purchased from Viigoo, you may
return it for refund or exchange within 7 days after you receive the
good or within 60 days after shipment if the delivery is not traceable
,and you should cover the returning fee. Please make sure the product
you return is in the original packaging( all the accessories, including
the retail box, manuals, cables, and all other items originally included
in the product are intact) and the merchandise is in the same condition
and will not affect our secondary sale.
If a reship is requested, Viigoo will assume the reshipping fee.